Frequently asked questions

MOQ is 1,000 pcs per model. Sampling is arranged before the bulk order so you can approve the build first.

30% T/T deposit with the 70% balance against a B/L copy. L/C at sight is also accepted.

Yes. Sampling takes about 7 days after artwork is confirmed, and the sample cost is credited against the bulk order.

The export ranges are built for 110–120 V or 220–240 V, and the voltage, frequency and plug type are fixed per destination market when the order is confirmed. The exact build for a model is stated on its spec sheet; tell us the destination country and we quote the matching version and certification set.

Plug type is matched to the destination market together with voltage and frequency. Certification follows the same market logic: CE and RoHS for Europe, ETL for North America, issued per model rather than for the whole range. Tell us the destination country and the files your buyer requires, and we confirm both the plug and the document set before the PO is issued.

Sampling takes about 7 days after artwork and specification are confirmed. Bulk lead time is quoted per order, because it depends on the model, voltage build and packaging, and the ship date is written into the PO before deposit. Once the sample is approved we confirm the production slot with your order.

Yes. We ship DDP directly to your FBA warehouse, including carton labelling and pallet preparation.

Quotes can be issued as FOB, CIF or DDP. Tell us the destination port or warehouse and we will price the matching option.

Yes. Send print-ready artwork and we will return a color box and manual mockup for approval before sampling.

Color box, mailer or neutral packaging can be produced to your artwork, and a mockup is approved before sampling. Carton shipping marks — buyer mark, barcode, made-in label and handling symbols — are printed to your instruction, and for FBA shipments we add carton labels and pallet preparation. Send the artwork and mark-up file with the order so both are checked before production.